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The AI-powered single source of truth for customer support teams

Company Wiki

SaaS Automation

Help Desk

AI Chatbot

Customer Support

Paillor consolidates your IT content, tools, and automation by combining four solutions—Company Wiki, SaaS Automations, Help Desk, and AI Chatbot giving giving agents fast, trusted access to solve real-time issues while capturing insights to improve experiences.



 

With Paillor, support teams get a single source of truth to centralize help resources, troubleshooting guides, and learnings—enabling employees to self-serve information, resolve tickets faster, and work smarter.

Key capabilities for customer support

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Instant, AI-powered answers from your connected tools

Agents get quality insights when they need them, reducing research time and accelerating issue resolution. Answers connect knowledge across your systems so critical information is always at their fingertips.

Work With

+ More

29mins

saved for every support
request answered by Paillor

45%

reduction in call volume for IT and HR teams overall with Paillor

85%

reduction in Level 1, 40% reduction in Level 2 support inquiries

Instantly find your internal support knowledge and insight

Leveraging cutting-edge AI technology, Paillor effortlessly resolves customer inquiries with precise, reliable, and engaging responses, drawing exclusively from your support documentation.

  • Provide centralized knowledge about CS materials.

  • Instantly look up internal data and provide answer

  • Implement immediate updates for company-wide branding consistency.

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Connect your support

apps or docs with your

company wiki

Paillor integrates your company's wiki and applications, enabling the AI-driven chatbot to efficiently resolve user issues.

  • Bring your documents from Google drive, Sharepoint, confluence or other.

  • Instant access to available data via AI.

  • Provide centralized knowledge about CS materials.

Deliver internal support fast with Paillor’s advance ticketing system

Optimize ticket management, prioritization, and resolution on a large scale with a comprehensive workspace. This platform enables agents to operate efficiently, concentrate on critical issues, and provide tailored support through Slack, Microsoft Teams, or email.

  • Video, voice and remote control

  • Creating account, deleting and updating via use cases inside the help desk

  • Automate and analyze with AI

  • Direct chat connects with users via Slack or Microsoft Teams

  • Connect and collaborate with multiple teams

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Get instant AI Answers from your content

An intuitive AI-powered engine that swiftly navigates your company's information landscape, delivering trusted and precise information when you need it.

Answer queries accurately

Breathe new life into unintuitive and hard to navigate knowledge bases. Search and get summarized answers from knowledge bases, articles, FAQs, guides, etc., for employee problems/queries no matter how unique they are.

Keep tabs on what your team is searching for expert review

Paillor shows admins the questions employees are searching for that produced no results, making it easy to identify and fill knowledge gaps.
 

Write like a pro with AI-powered content assist

Your very own writing assistant, powered by generative AI. Creating, translating, improving, and summarizing content and complex topics has never been easier.

Add trust to your company knowledge with verification

Good information is like a good friend: you know you can trust it. Paillor’s layer of verification ensures content is accurate, and automated reminders help SMEs keep content fresh.

Team collaboration

Optimize your team's collaboration with our advanced interface, efficient workflows, and intelligent automation. Enable agents to seamlessly interact with employees through a unified Inbox.

Unlock potential across support roles

For Support Agents

  • Avoid switching between systems to find answers
     

  • Gets proactive suggestions for faster ticket resolution
     

  • Reduces research time with AI-powered search

For Support Managers

  • Aligns representatives on latest help articles and troubleshooting guides
     

  • Identifies recurring issues to improve knowledge base
     

  • Speeds up new hire onboarding

For Support Directors

  • Consolidates fragmented knowledge base content
     

  • Leverages insights from customer interactions
     

  • Reduces employee onboarding and training costs

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