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The AI-powered single source of truth for engineering teams

Company Wiki

SaaS Automation

Help Desk

AI Chatbot

Engineering

Paillor consolidates your IT content, tools, and automation by combining four solutions—Company Wiki, SaaS Automations, Help Desk, and AI Chatbot giving product managers, engineers, and QA professionals fast, trusted access to what they need daily.

 

With Paillor, product and engineering teams get a single source of truth to centralize requirements, API documentation, architectures and more—enabling employees to work smarter.

Key capabilities for Engineering

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Instant, AI-powered answers from your connected tools

Innovators get quality insights the moment they need them, reducing interruptions and accelerating release velocity. AI Answers connects knowledge across your systems so critical information is always at their fingertips.

Work With

+ More

29mins

saved for every support
request answered by Paillor

45%

reduction in call volume for IT and HR teams overall with Paillor

85%

reduction in Level 1, 40% reduction in Level 2 support inquiries

Automated, in-context knowledge

Paillor instantly presents essential information for all web applications utilized by your team, providing AI-driven responses on any website or directly within your chat application.

  • Provide centralized knowledge about API’s, software and QA materials.

  • Instantly look up internal data and provide answer

  • Implement immediate updates for company-wide information consistency.

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Real-Time workplace alerts and notifications

From changes in facility access to maintenance schedules, broadcast specific updates directly through the chat platform, ensuring immediate reach and clarity.

  • Implement immediate updates for company-wide branding consistency.

  • Instant notifications for new product launches and updates.

  • Deliver news on software releases and feature enhancements.

Provide swift, customized assistance sophisticated helpdesk system.

Manage and monitor your workforce attendance in real-time. Operations empowers employees to submit request and connecting with your team to collaborate.

  • Video, voice and remote control

  • Creating account, deleting and updating via use cases inside the help desk

  • Automate and analyze with AI

  • Direct chat connects with users via Slack or Microsoft Teams

  • Connect and collaborate with multiple teams

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Get instant AI Answers from your content

An intuitive AI-powered engine that swiftly navigates your company's information landscape, delivering trusted and precise information when you need it.

Move seamlessly between tickets and conversations

Optimize your workflow with our advanced solution: effortlessly convert conversations into tickets, dispatch forms instantly, and share real-time updates with your team through both bot and email communication.

Keep tabs on what your team is searching for

Paillor shows admins the questions employees are searching for that produced no results, making it easy to identify and fill knowledge gaps.
 

Send critical updates that can’t be missed

Push timely information to teams, individuals, or everyone at your company and know when they've read it with a personalized, AI-powered homepage customized for every employee.

Add trust to your company knowledge with verification

Good information is like a good friend: you know you can trust it. Paillor’s layer of verification ensures content is accurate, and automated reminders help SMEs keep content fresh.

Voice and Video call

Enjoy crystal-clear 4K video and voice calls with our app, ensuring high-impact, effective communication as if you're there in person.

Unlock potential across your engineering roles

For Software Architects

  • Avoid rebuilding existing components by discovering internal architecture
     

  • Increases velocity through easy access to code snippets and API docs
     

  • Facilitates knowledge sharing for cleaner, more reliable code

For QA Managers

  • Centralizes obsolete test cases to maintain a single source of truth
     

  • Eliminates duplicative test scripting efforts with shared procedures
     

  • Enables test automation at scale with Guru-verified data

For Heads of Product and Engineers

  • Aligns product, design, and engineering on the latest requirements and specifications
     

  • Reduces miscommunication with always up-to-date product documentation
     

  • Speeds up new hire onboarding with institutional knowledge captured and readily available

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