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Paillor consolidates your IT content, tools, and automation by combining four solutions—Company Wiki, SaaS Automations, Help Desk, and AI Chatbot giving HR teams fast, trusted access to what they need daily while providing insights to optimize talent management.
With Paillor, HR teams get a single trusted platform to centralize employee handbooks, onboarding checklists, processes, policies, and more—enabling employees to self-serve information and work smarter.
Key capabilities for human resources
Instant, trusted AI answers to HR questions anywhere employees work
Employees get quality guidance the moment they need it, reducing interruptions and improving employee experience. Answers are sourced from connected apps and surfaced directly in your workflows and tools you use daily so the knowledge you need is always at your fingertips.
Work With
+ More
29mins
saved for every support
request answered by Paillor
45%
reduction in call volume for IT and HR teams overall with Paillor
85%
reduction in Level 1, 40% reduction in Level 2 support inquiries
Simplifying HR through conversational AI
Manage and monitor your workforce attendance in real-time. HR Assist empowers employees to request time off, leaves, and send approval requests to managers.
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Schedule onboarding & offboarding for employees
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Provide centralize knowladge hub for HR questions
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Connect your HR portal via chat for sickly leave, PTO and more
Provide swift, customized assistance sophisticated helpdesk system.
Manage and monitor your workforce attendance in real-time. HR Assist empowers employees to request time off, leaves, and send approval requests to managers.
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Video, voice and remote control
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Creating account, deleting and updating via use cases inside the help desk
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Automate and analyze with AI
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Direct chat connects with users via Slack or Microsoft Teams
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Connect and collaborate with multiple teams
Employee Support & Automations in Chat
Reset passwords, provision software, request PTO, update profiles, submit timesheets, and more gets trigger in chat bot via Slack, Microsoft Teams and talks with your automations.
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Employee Onboarding & Offboarding
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HR knowlage base for employees
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Submit PTO, sickly leave, reset password and more
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Real time employee notification over HR changes or updates
Manage time-off effortlessly
Simplify time off management at scale for everyone in your organization. Help your teams with leave balances, holiday calendars, approvals and get intelligent suggestions when applying for time off.
Answer queries accurately
Breathe new life into unintuitive and hard to navigate knowledge bases. Search and get summarized answers from knowledge bases, articles, FAQs, guides, etc., for employee problems/queries no matter how unique they are.
Experience intuitive self-service
Deliver instant resolutions to employees facing queries about payroll, benefits, tasks, timesheets, and document requests from a single source without having to switch between apps.
Simplify Employee Onboarding
Remove organizational silos with seamless onboarding. Equip new employees with the right information to help them navigate your organization better. Get feedback about processes and get ideas for improvement.
Team collaboration
Optimize your team's collaboration with our advanced interface, efficient workflows, and intelligent automation. Enable agents to seamlessly interact with employees through a unified Inbox.
Voice and Video call
Enjoy crystal-clear 4K video and voice calls with our app, ensuring high-impact, effective communication as if you're there in person.
Unlock potential across your human resources roles
For HR Managers
They gain a single source of truth for all HR-related information, which can significantly improve decision-making and policy development.
The service may provide instant, trusted answers to HR questions, allowing HR managers to offer quicker and more reliable support to employees.
Simplification of HR processes through automation can free up the managers’ time from routine inquiries, enabling them to focus on more strategic HR initiatives.
For HR Coordinators
HR coordinators can leverage AI to address common employee questions, reducing their workload and allowing them to focus on more complex tasks.
By providing swift, personalized assistance, coordinators can improve the overall employee experience, contributing to a more engaged workforce.
The use of conversational AI for simplifying HR tasks can make it easier for HR coordinators to manage day-to-day operations and employee interactions more efficiently.
For CHRO’s
Access to accurate and instant data regarding HR queries and resolutions can provide CHROs with insights necessary for strategic planning and execution.
They can benefit from sophisticated reporting and analytics to track HR service performance and employee satisfaction, which are crucial for high-level decision-making.
Implementing such a system can streamline employee support and automations in chat, leading to increased employee engagement and satisfaction, which are key metrics for a CHRO.
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